Returns and shipping
Last updated October 3, 2026.
30-day guarantee
30 days to try it. If it isn't earning its place on your shelf or in your routine, we'll refund it. Email support@bymae.com. Nothing to send back.
It covers the first time you buy each product at bymae.com.
Email support@bymae.com within 30 days of receiving your order.
How refunds work
What should my email say?
Your order number, which is in your order confirmation email. Telling us why is optional, and it won’t change your refund.
How much comes back?
Everything you paid for it, shipping and tax included.
When will I see my refund?
We send your refund to the card or account you paid with and email you once it’s sent. How long it takes to show on your statement is up to your bank or card company.
Can I get a refund on a subscription?
Yes, on your first delivery, if it’s the first time you’ve bought that product. We’ll cancel the subscription too, so nothing else ships. If you’d like to keep it going, say so in your email.
Skip, move or cancel
You can manage your subscription from your account before 11:59 p.m. Eastern on the day before your next charge date.
Skipping pushes your next order back by one delivery. You can also move the date or cancel from the same place.
Prefer a person? Email support@bymae.com and we’ll help.
Shipping
For now, we only ship within the US.
Subscriptions
Free
One-time orders over $60
Free
One-time orders under $60
Calculated at checkout
If something’s wrong with your order
If it arrives damaged or wrong, email support@bymae.com within 30 days of delivery with your order number and a photo of what arrived. We’ll send the right product or refund it, whichever you’d like, and you won’t need to send anything back. This covers every order, subscription deliveries included.
If a pouch arrives with a broken seal, don’t use it. Email us instead.
If your order hasn’t arrived, email support@bymae.com with your order number and we’ll look into it with the carrier.
Questions
Email support@bymae.com as soon as you see the charge. If the order hasn’t shipped yet, we’ll cancel it and refund it.
Some kids need a few tries with a new taste or texture. Keep offering it for a week or so. If it still isn’t a fit, email us within 30 days and we’ll refund it.
If we didn’t cover it, email us. A person will answer within 2 business days.